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This plan has been designed specifically for Devon & Cornwall Breaks customers to give you peace of mind in the event of cancelling or curtailing your holiday due to unavoidable circumstances.
In the event of cancelling or curtailing your holiday (see below) cancellation charges will be incurred and a cancellation invoice will be issued to you. If you take out our plan your payment will be refunded.
Holidays of 2 nights £7.00 per person
Holidays over 2 nights £14.00 per person
The cost is payable at the time of booking.
NB: The Devon & Cornwall Breaks Cancellation Plan is ONLY available for bookings made through devonandcornwallbreaks.co.uk or reservations made by phone via our travel centre.
PAYMENT AND INCIDENTALS
All bookings made through the Devon and Cornwall Breaks Website and all bookings within 4 weeks of arrival will require full pre-payment. For bookings made over the telephone at least 4 weeks before arrival we will require £100.00 deposit per person. You may settle your account with the hotel on departure by cash, debit or credit card. Any extra charges during your stay such as drinks, wine and snacks will be added to your account and must be settled in full before departure.
PRICES AND AVAILABILITY
Devon & Cornwall Breaks are special offer rates. The dates of availability of these rates will always vary from hotel to hotel, and on those dates when they are available there will only be a limited number of rooms available at those rates.
Prices are valid at the time of booking. Devon & Cornwall Breaks reserve the right to promote a further rate reduction and/or special offers. However this in no way affects the confirmed price previously agreed between the customer and Devon & Cornwall Breaks. All bookings will stand at their agreed rate at the time of booking. The same condition applies in the event of the individual hotel concerned promoting a late offer.
Devon & Cornwall Breaks are unable to guarantee specific room numbers. Room types can be guaranteed (e.g. Sea View, Deluxe). Other requests will be noted but these are not guaranteed.
Prices are inclusive of VAT and will vary directly with any change in legislation.
In accordance with the 2006 Health Act, all Brend Hotels are now non-smoking establishments.
Dinner. Prices are based on the Table D’Hote Dinner Menus. If you wish to choose from the A La Carte Menu an allowance will be given, Please check with Reception or the Restaurant Manager. There are no deductions for meals or courses not taken. For groups of 15 or over a slightly reduced Table D’Hote Menu may be offered in order to ensure more efficient service.
Should you wish to alter or amend your booking in any way after it has been confirmed it is essential that you contact Central Reservations and not the hotels themselves. The alteration fee is £7.00 per person for a 2 night booking and £14.00 per person for 3 nights or more.
Any cause for dissatisfaction must be taken up at the time with the hotel management. If you still remain dissatisfied, any complaint must be made in writing to the Central Reservations Manager within 14 days of your return.
The following Terms and Conditions apply in the event of cancellation for all hotels.
To cancel your booking over 14 days prior to arrival incurs 25% charge
To cancel your booking less than 14 days prior to arrival incurs 50% charge
To cancel your booking on or after arrival day incurs 100% charge
In the event of not being informed of cancellation we reserve the right to charge in full for the accommodation booked.
You can take out our cancellation plan at the time of booking to cover all eventualities
Your Devon and Cornwall Break is covered under the Hotel Proprietors Act and Brend Hotels Group Public Liability Policy.
Should you wish to take out additional personal insurance we recommend you contact your own insurance broker.
ARRIVAL AND DEPARTURE TIMES
Rooms are not normally available until 3.00pm on your day of arrival and must be vacated by 11.00am on the day of departure. In the event of late arrival it would be helpful if you could inform the hotel direct or Central Reservations.
JACKET AND TIE
A respectable standard of dress is requested at all times, and Gentlemen are required to wear jacket and tie in the Restaurant at our Belmont & Victoria Hotels in Sidmouth. However both of hotels now offer more relaxed dining in "The White Room" at the Victoria and "Horizon" at the Belmont but booking is recommended.
DOGS AND PETS
Dogs and pets are not bookable through Devon and Cornwall Breaks and are generally not accepted at any Brend Hotel.
BARNSTAPLE HOTEL HEALTH AND LEISURE CLUB
Guests staying at any of the hotels located in North Devon, enjoy free membership into the Barnstaple Hotel Health and Leisure Club for the duration of their stay. This allows free use of the Sauna and the Indoor and Outdoor Heated Swimming Pools, Relaxation Suite and Cardio-Fitness Room. Please note no children under 18 are permitted in the Fitness Suite.
In the swimming pools an adult must supervise all persons under 18 and all persons under 15 must be accompanied in the water (not sitting on the side) by a competent adult swimmer. All customers using all Brend Hotels facilities do so at their own risk with no liability to Brend Hotels whatsoever.
Every effort is made to ensure the accuracy of information contained on www.devonandcornwallbreaks.com and in the Terms and Conditions listed, however Devon & Cornwall Breaks cannot accept responsibility for any errors or omissions and reserve the right to vary, modify or change any of the above without any liability to the customer whatsoever.
31st May 2018